Privacy Policy

Last Updated: August 2026

Tong’s Connect Limited ("Tong’s Connect," "we," "us," or "our") is committed to protecting your personal information and respecting your privacy. Tong’s Connect Limited is a registered Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) under Registration Number C10001751.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.tongsconnect.com(the "Site") or communicate with us.

1. Compliance with Canadian Privacy Legislation

We handle personal information in accordance with applicable Canadian privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA), as well as regulatory record-keeping mandates established under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

2. Information We Collect

Because our Site is currently informative and does not feature direct user logins or online transactional portals, the information we collect is limited to:

A. Information You Provide Voluntarily

If you contact us via email, phone, or a contact form on the Site, we may collect:

  • Full name

  • Email address

  • Phone number

  • Business/company name (if applicable)

  • The content of your inquiry or message

B. Automatically Collected Technical Data

When you visit the Site, standard web servers and analytics tools may automatically record basic technical data, including:

  • Your Internet Protocol (IP) address

  • Browser type and operating system

  • Pages visited, time spent on pages, and referring website addresses

  • Basic device and connection details

C. Regulatory & Client Onboarding Data (Offline / Service Inquiries)

When you formally engage our Foreign Exchange or Remittance services, we are required by Canadian law to collect formal identity verification documents (Know Your Customer / KYC data). This handling is governed by applicable regulatory confidentiality standards and our internal Compliance Regime.

3. How We Use Your Information

We use the personal information collected through this Site for general operational purposes, including:

  • To respond to your questions, support requests, or business inquiries.

  • To administer, maintain, and optimize the functionality and performance of our Site.

  • To comply with applicable Canadian laws, FINTRAC reporting obligations, and lawful requests.

  • To assist in detecting, investigating, or preventing potential fraud, security breaches, or illegal activity.

We do not sell, rent, trade, or lease personal information to third parties for marketing or promotional purposes.

4. Disclosure of Your Information

We may disclose personal or transactional information under the following circumstances:

  • Banking Counterparties & Financial Intermediaries: To execute, process, and settle foreign exchange trades or international money transmissions requested by you, we disclose necessary transaction details to our correspondent banking partners, payment processing networks, liquidity providers, and intermediary financial institutions involved in routing and fulfilling the payment.

  • Regulatory & Legal Authorities: To FINTRAC, law enforcement agencies, financial regulators, or courts when required by law, court orders, or statutory reporting obligations under the PCMLTFA.

  • Compliance & Sanctions Screening Partners: To specialized third-party compliance verification tools and database services used strictly to conduct mandatory identity verification (KYC), anti-money laundering (AML), and global sanctions screening.

  • Technical & Infrastructure Providers: To third-party technology, cloud hosting, email service, data storage, and cybersecurity providers who support the operation, data storage, secure communications, and infrastructure of our business systems, subject to standard contractual confidentiality obligations.

  • Business Transfers: In connection with a corporate reorganization, merger, or sale of business assets, subject to applicable Canadian privacy laws.

We do not sell, rent, trade, or lease client personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our Site may use standard cookies or similar web tracking technologies to support basic navigation functionality and analyze general site traffic. You can configure your web browser to block or disable cookies; however, doing so may affect how certain features of the Site display.

6. Data Security & System Safeguards

We implement commercially reasonable administrative, technical, and physical measures designed to assist in safeguarding personal information against loss, theft, and unauthorized access, disclosure, or modification. These measures are evaluated relative to the sensitivity of the information under our control and apply generally across our business operational environment.

No Absolute Guarantee of Security

While we implement reasonable safeguards designed to protect personal information, no method of electronic transmission over the internet, wireless communication, or digital storage is completely secure. Accordingly:

  • We cannot and do not guarantee, warrant, or represent that personal information or communications will be completely secure from unauthorized access, cyberattacks, interception, or technical failure.

  • Any transmission of information or documentation to us (whether via email, our Site, or other digital channels) is conducted at your own risk.

  • You are responsible for maintaining the security and confidentiality of any information or communications you choose to send to us.

7. Your Privacy Rights

Under PIPEDA and BC PIPA, subject to statutory limits, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete personal data.

  • Withdraw your consent to our collection and processing of your personal information (subject to legal or regulatory exceptions, such as mandatory FINTRAC record retention laws).

To submit a request regarding your personal information, please contact our Privacy Officer using the email address provided below.

8. Third-Party Links

Our Site may contain links to external websites (such as regulatory registries or third-party tools). We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any site you visit.

9. Updates to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices or legal obligations. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the Site or our services following the posting of any changes constitutes acceptance of the revised Privacy Policy.

10. Contact Information & Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our general data handling practices, please contact our Privacy Officer via email:

Tong’s Connect Limited

Attention: Privacy Officer

Email: info@tongsconnect.com